Service

One-on-One Consultation: A dedicated pre-sales technical team is assigned to communicate directly with customers. Through on-site visits, video conferences or detailed questionnaires, the team gains a comprehensive understanding of customers' core needs, including processed workpiece specifications (such as material, size, precision requirements), production capacity goals, workshop layout constraints, and integration needs with existing production lines.

Tailored Technical Scheme: Based on the confirmed demand, the R&D and engineering teams jointly design a personalized double-head CNC lathe solution. This includes optimizing the spindle structure (dual-spindle/single-spindle selection), configuring suitable tool systems and customizing the bed structure (like slant-bed design for space-saving and chip removal). Visualized Scheme Presentation: The scheme is presented to customers in the form of 3D models, technical drawings and process flow charts. Key parameters such as processing accuracy (up to 0.01mm), production efficiency (30%-50% higher than traditional equipment) and equipment dimensions are clearly illustrated to help customers intuitively understand the customized equipment.

Prototype Testing: For complex customization requirements, free processing tests can be provided to customers to verify the rationality of the process flow, the stability of equipment operation and the machining accuracy of workpieces, so as to ensure the feasibility of the scheme.

Real-time Scheme Adjustment: During the pre-sales period, the team maintains close communication with customers, promptly adjusts and optimizes the scheme according to customers' feedback and new demands, and ensures that the final customized scheme fully meets customers' expectations. Pre-sals Training & Guidance: For customers who are new to double-head CNC lathes, the company provides pre-sales technical training, including the basic principle of the equipment, operation process and daily maintenance knowledge, to lay a good foundation for the subsequent use and management of the equipment.